Atomatic is proud of our reputation. Read what some of our customers have been saying for over 65 years. If you would like to provide us with a comment on the service you received, go to the contact us section and click the "How did we perfom page".
Your customer service still is the best
Bill and Tony got "Old Bessie" working when she BROKE. Bob and Chris got a new furnace in for us in in record time on a really cold day. Everything and everyone has been here on time.
Karen M.
"what a pleasant experience we had with your company"
I want to let you know what a pleasant experience we had with your company . We had an emergency on a Saturday night (late) and we were leaving town early the next morning. We have never needed any emergency service before. Bill J. came to our home and was so thoughtful and was able to fix our problem. He was so courteous and was such a pleasure to work with even at 11:00 at night! Please let him know we are so grateful to have him help us!
Lisa A.
"it has been a real pleasure doing business with Atomatic"
I just wanted to say Thank You all for a job well done. It's been a real pleasure doing business with Atomatic. From my first phone call to the installation of my new heat pump, the work has been top notch.
Mary G.
"your team really stands out"
I just want to let you know what a pleasure Linda is to work with. I have met 6-7 of Atomatic's employees, and everyone has been absolutely impressive. As a new business owner, I know the importance of good customer service and I just think you should know that your team really stands out. I have been telling everyone about your company and how happy it makes me to have found a team that is as knowledgeable and professional as yours. I look forward to a long relationship with Atomatic Mechanical. Thank you!
Jamie B
"it was a complete pleasure working with you"
I wanted to let you know that it was a complete pleasure working with you on the TJ Harkins project. Ryan and Tom K. did a great job and the field guys were great to work with. Everyone came to work ready to do a good job and with a great attitude. Today we had a orientation meeting with the owner, Jerome and Rich were completely professional, patient and knowledgeable. Keep up the good work.
Scott R
"pleasant and informative"
Kevin performed the annual check and service on my heating system yesterday. I wanted to let you know what a fine job he did. He was pleasant and informative and made sure the area was clean after his work. My service was his last of a long day but he was still energetic and courteous. It would be a pleasure to have him back for the next service.
Tim M.
"teams dedication to success is appreciated"
I just wanted to drop you a note telling you how pleased I am with John's team. This project has not been easy from day 1. John's team has fought through all the adversities they have faced with tremendous fortitude and desire to succeed. Recent events with large RTU were resolved with John's team quick response and help. The teams dedication to success is greatly appreciated.
Tony L.
"They worked very hard"
Joe and the other person he was working with were really good guys. They worked very hard, put in a full day's work and seemed very experienced.
Jeff A.
"project completed on time and under budget"
The project was completed on time and under budget. This was due in most part because of the team work between the store and Atomatic. I would like to go on record and say that this project was one of the smoothest I have done. The biggest reason is the 100% cooperation...Everyone did their part and worked together...
Jim S.
"Tony diagnosed the problem, corrected it and I have heat"
Dear Sir: Once again I am a very happy customer. Tony has been regularly servicing my heating and air conditioning system. My furnace malfunctioned and I had no heat. Tony came out. Within a very short period of time, Tony diagnosed the problem, corrected it, and I have heat. You have probably heard this many times but Tony is an extremely capable, efficient, and very pleasant individual to deal with. He represents your firm in an excellent manner. Please treat him well. As long as Tony is there, you have me, and I am sure many others, for customers.
Eugene F.
"Atomatic provided service at a level rarely equaled and never exceeded"
The day before yesterday, August first, in the beginning of the present heat wave, our home A/C stopped functioning. With an aged family, and poor health, this was potentially serious. As long-time Atomatic customers, we called around ten AM, when the customary in-house efforts to restart failed. Mary answered, took the information and Atomatic went into action. There was a serviceman here in a matter of two or three hours. He found a failed circuit board. That was around 3PM Wednesday afternoon. Mary called an hour later and said that a circuit board would be sent directly to our house Thursday morning, and would be installed during the day. Yesterday morning, Mary called again to assure us that the job would be completed by the afternoon. When I came home yesterday afternoon, the work had been completed, the unit was running, and the house was cooling down. We thought you would like to know this.
Robert L.
"We appreciate the service you provide. It makes our jobs easier."
Dave -
I just wanted to say thank you for your service at Commerce Point. We appreciate the service you provide. It makes our jobs easier. Thank you. - The staff at Commerce Point
Commerce Point
"your cooperation and communication remained key factors to the success of the project"
This letter serves as a formal token of appreciation from Principle Construction Corp. for your efforts put forth at the BMI Phase I project. On a project, which included an extremely difficult construction schedule, your cooperation and communication remained key factors to the success of the project. It was a pleasure to work with your team. I look forward to future projects with Atomatic.
Joel S.
"a good company can correct a situation if given a chance"
I am happy that I decided to write to you last year about my concerns. It proved that a good company can correct a situation if given the chance. I was very pleased with the service provided last year. A lot of that satisfaction is due to your serviceman. He is very reliable and thorough and an excellent representative of your company.
Dennis K.
"thank you for the prompt service"
I would like to thank you for the prompt service to our air conditioning needs. Tony, the serviceman was very polite and courteous. We appreciate the special service and would recommend you to everyone.
Ronald E.
"very professional, listened to my problems"
Yesterday one of your service people came to help me with a problem with my furnace. His name was Miguel. He was very professional, listened to my problems, told me the cause and repaired it. When he was finished, he showed me how the flame sensor worked and explained how the red light would help me in the future. You have a great asset in Miguel. I will be signing up for a service agreement with your company.
Greg S.
"Miquel is one competent young man"
Miguel is one competent young man. He looks you in the eye, speaks clearly, has the answers, and did an amazing thorough job on my heating system (his written work order tells the story).
Steve S.
"prompt, courteous and patient when educating me"
The heat flow in our house needed to be balanced. The service representative who came out was Bill and he was wonderful. He explained everything that he did, was prompt and courteous and was patient when trying to educate me about the heating system in my house. Thank you very much for your professionalism and thoroughness.
Cora W.
"Atomatic is different"
What a relief to have your serviceman Miguel check out our heating and air conditioning system. In an age to "do the minimum to get the job done and payment received" Miguel showed us how Atomatic is different. He took the time to explain how our system worked and the benefits of his service. You can be assured we will be doing business with Atomatic for the rest of our lives.
Judy F.
"work ethic, knowledge and dedication"
I'm writing to you today to let you know how fortunate I feel to have Atomatic (Glen and Jeff) on my team. There have been a number of occasions here where their work ethic, knowledge and dedication has resulted in cost savings and reduced down time on our McQuay chillers.
Dan C.
"I keep calling and recommending Atomatic"
Hey, my compliments on Bruce. He called me last week about a unit at Banta. He was in the area on Saturday, stopped to check it out and called me with an update. Apparently we are all set. Guys like him and you are the reason I keep calling and recommending Atomatic.
Tom S.
"teamwork Atomatic displays"
Please pass on to your team our appreciation for the teamwork Atomatic displays with Whole Foods.
Michael S.
"dealing with Atomatic is like talking to your family"
Dealing with Atomatic is like talking to your family. Other contractors are just contractors, but you are family.
Caryl M.
"dedication and devotion to servicing the customer"
We want to commend Jeff on his dedication and devotion to servicing the customer. Jeff did an outstanding job in troubleshooting, repairing and preparing circuit #2 for charging.
Darly H.
"Pasquale has done a great job for me."
Pasquale has done a great job for me. We lost a cooling tower fan motor and Pasquale was able to improvised the tower makeup water feeds to keep the machine on line while a new motor was located.
Guy M.
"very warm, friendly, knowledgeable and caring"
Your technician did an excellent job of explaining what was going on and presenting himself in a very warm, friendly, knowledgeable and caring way. Because of this we signed up for your maintenance program.
Lee W.
"your organization is very professional and knowledgeable"
Shaun is very knowledgeable and did a great job. Your organization is very professional and knowledgeable. Thank you for all your help.
Mitch K.
'your servicemen were excellent"
Thanks for your help with my service problem at my home. My wife said your servicemen were excellent.
Larry G.
"he always goes the extra mile to explain things"
It is a pleasure to see Miguel. He always goes the extra mile to explain things to them. He is always smiling and is just a wonderful person.
Tanya J.
"Tony went beyond the call of duty."
Ton went beyond the call of duty. While he was in the process of leaving a service call, I flagged him down to ask assistance. I had locked myself out of a townhome I was remodeling. Tony resolved my issue is seconds. In today's world, we are so busy and often only think of ourselves. Tony was very kind and helpful.
Penny G.
"Jerome is one of the nicest, most professional service techs"
Jerome is one of the nicest, most professional service techs he has dealt with. Just wanted to let us know this and that he is very impressed with him.
Don O.
"Atomatic gets all Mechanical Contracts. You're the best."
It's time to fire all the rest of the mechanical contractors in town. From now on, Atomatic gets all Mechanical Contracts. You're the best.
Lee C.
"The professionalism displayed far exceeded our expectations."
On behalf of Central Baptist Village residents and staff, I would like to thank you for a job well done. The professionalism displayed far exceeded our expectations. Your team, Mark, Dino, Bernie and Shaun, kept us informed of the work that they were doing every day, as well as letting us know when they arrived and when they were leaving. Their clean up at the end of the day was exceptional as well. Be assured that Atomatic will be at the top of our list for HVAC installations and service from now on.
Bob L.
"Thanks again for the quick response"
Lets move forward with the compressor repair. Thanks again for the quick response and I must compliment Bernie on another stellar performance and for his professionalism.
Frank P.
"You guys are above the rest"
You did a great job in reacting to a big problem, mobilized equipment, men and engineering to solve the problem in 48 hours. You guys are above the rest. Thank you.
Fred E.
Dec 28, 1950: "It is always such a pleasure to deal with a company like yours."
Gentlemen; Just a few lines to congratulate you on the prompt courteous service which you have rendered me this past week. It's always such a pleasure to deal with a company like yours. Our ole burner is installed and our home is comfortable warm for the first time this winter. Once again my many many thanks for your continued success in business.
Frank H.
October 23, 1952: We are exceedingly pleased with the workmanship of your installation."
Thank you very much for your service we are exceedingly please with the workmanship of your installation.
Stanley S.
March 14, 1950 "Thank you for your excellent service"
I am enclosing a cashier's check in the amount of $215.00 as payment in full for the gas conversion installation covered by our contract purchase agreement. Thank you for your excellent service and cooperation and for what appears to be an excellent installation.
Marvin B.
"Kevin is a fantastic service person"
Kevin was here today to change the cycling of the furnaces. They work much better...thank you. Kevin is a fantastic service person..and he also explained how the furnaces work, quite different from our old ones...He has been to our house several times over the last month and he has been nothing but professional, knowledgeable and patient!!
Lisa & Bob H.
Thank you for the quick response
I just wanted to thank you for your quick response yesterday on this matter. Jeff was here sooner than I expected and was very fast and professional with the repair. I especially appreciate him taking the time to explain what the issue was with the chiller for my own better understanding of the system. Keep up the good work.
William Green
CB Richard Ellis
I wanted to extend my appreciation for the service we've received
from Atomatic at Mr. Bolduc's Randolph Street property. For a potentially difficult project, you and your staff have taken everything in stride and have made things simpler for everyone involved. Frank Bisceglie is truly an expert in his field, and is particularly nice to work with. Looking forward to working with all of you again.
Daniel Hrankowsky
Hartshorne Plunkard Architecture
I am always pleased with Bill Jacob's work!
Bill is always friendly and does excellent work.
Mr. Robert Lump
Both Miguel and Kevin have done a wonderful job in my home.
They have wonderful attitudes and are hard workers.
Stuart H
Just wanted to tell you how pleased I was with the service today.
Your guys were on time, polite, very careful and cleaned up well. Class act all around. Thanks.
Barry N.
Just a small note on last night's gas leak
I appreciate that Atomatic Mechanical was able to send me their service man as quickly as they did. Replacement of the leaking pipe was replaced with no issues.
Whole Foods
Dee and I have been in our home for more than 25 years
As such, we have been recently upgrading many items including a new Carrier Infinity furnace, Infinity electronic air filter, and air conditioner. We are very delighted with the performance of the new high efficiency equipment. But we were even more pleased with the great team of professionals that worked with us to configure the right equipment for our home, as well as the highly skilled staff that installed it. Everyone at Atomatic that we have dealt with over the years has always been considerate of our needs and of our time and budget constraints. The workmanship has truly been top quality and done on schedule without any hidden costs. We got exactly what we paid for and in most cases even more. Dave K has installed many of the items mentioned. He really knows his stuff and is a true craftsman in what he does. But we also appreciated that Dave always made time to answer questions and made sure that we knew how to properly program or run the equipment before considering the installation complete. We would highly recommend Atomatic Mechanical to anyone who needs professional heating or cooling services.
John
I am extremely happy with your service
My boiler is up and running with no problems!
Barb S
Your staff worked with our people most efficiently and as a good team
Thank you to your customer service and service staff for a fast and efficient response to our needs. On December 3rd, one of our rooftop units caught on fire. We contacted your company for a new unit and service. A new unit was installed and we were up and running by December 9th. Please extend our Thank You to all personnel involved.
Leo
Dreisilker Electric Motors, Inc.
That tech is great. I am a former HVAC guy and he is wonderful
I received this text message from the tenant. The tenant went on to explain how Jerome's knowledge and depth and courtesy made such an impact. We continue to be impressed with Atomatic and the main reason is your service techs. People like Jerome reflect positively on your service department and the entire Atomatic team. Thank you for the outstanding service!
James
Waveland Property Group, Inc.
Keith S and Steve are two of the best workers we ever had in our building
They come to work with a good attitude and on time and with a great deal of knowledge. It is good to see a company with guys like this working for them and keeping them happy. Thanks for all your company has done for us!
SKY/55
Goes above and beyond
Bernie does a wonderful job for me. He goes above beyond when needed and he is just the nicest man. He is very helpful, very thorough, and very professional.
John C.
I have never experienced the level of service I recently received from Atomatic
I have been a home owner for 25 years and have diligently had my furnaces and air conditioners serviced. Mary provided outstanding customer service in scheduling my appointment with Tony, the service technician. Tony arrived on time, in fact he was early and provided a thorough review, examination and cleaning of my furnace. Now that I have found Atomatic, I won't use anyone else. Thank you!
Maria Coons
I was extremely happy with your service at the end of last week.
I will be referring you to my son!
Barb S
Your guys are professional, thoughtful and knowledgeable
I will recommend Atomatic to all the tenants in my building.
Ellie
I signed up for the maintenance agreement and now have peace of mind
Last night my furnace ignition went out and it was getting cold. I called Atomatic and shortly after Miguel called me back and was very informative. I did not have a maintenance agreement so he informed me of the cost of emergency work. Miguel walked me through the process to start the furnace and get the heat for the night until it could be handled during regular business hours. He also let me know about the maintenance agreement and how it would help. First thing this morning, Mary called to set up the service appointment. She was very friendly and explained what was covered with the maintenance agreement. Because of these two team members great service, I now have peace of mind that any issues will be taken care of right away and without an issue.
Bryan M
I took the advice from a friend and selected Atomatic Mechanical
Fron the start to the end of the project, I was so impressed by their professionalism, thoughtfulness and knowledge of the system they installed. I will recommend Atomatic Mechanical to all the tenants in my building.
Ellie
Atomatic Mechanical provided a level of customer service that was beyond my expectations!
Alex Kaslofski was extremely helpful and friendly. He was very thorough in checking the equipment and explained all that had been done. It was a pleasure to work with him!
Kendall L.
At Home America
My dealings with your service department for over 15 years keeps me as a customer.
Simply put, superior service from you and your team!
Daniel J
I deal with a lot of different companies.
Brittney is by far the most professional and polite dispatcher/customer service rep I have ever worked with.
Ron
Exel/Clorox
Your guys were courteous, worked as cleanly as possibly...
And overall did a nice job. Please express my thanks to them when you see them.
Tony G
The new furnace looks great!
Everyone at Atomatic has truly exceeded my expectations and went above and beyond. Dave, the installer, did an outstanding job with everything. When he finished, he cleaned up so well I could not even tell he was there at all....
except for the new furnace of course! I cannot tell you much much my family and I appreciate the new furnace and everything everyone has done. We are so excited that we will no longer wake up or come home to a cold house in the dead of winter because the furnace decided to stop working.
Rick H
Just a quick note to let you know how impressed I have been with the quality of your technicians.
They are very hard workers, very professional and always clean up the area when they are done. I am especially impressed with Bernie who has been to our office on many occasions. I don't know where you find these guys but they are great!
Jeff A.
INSTEC
Thanks for the prompt service call.
Alex Kaslofski came to Fibre-Craft last evening to repair one of our roof top air conditioning units. He was here prior to the time we were given and even though he had already put in a long day, he was very polite and professional. Alex is a real asset to your organization. He obviously enjoys his work as demonstrated by his overall positive attitude.
George
Fibre-Craft Materials Corporation
As always, Jerome does a fantastic job around here.
He gets the problems resolved and fixed. His attention to details and trust worthiness is the best. I can even say the same for Bernie when he is out here doing work for First Trust and us here at WPP. Thanks again.
Nathan
Waveland Property Group, Inc.
Often times good thing are never said about great employees.
I have been a client of Atomatic Mechanical for the last 10 years with different companies and buildings. It was to my delight that I was moved to another property recently where Jeff Maratea is the preferred mechanic. When I was informed of this, it made me feel extremely comfortable. I knew then this buildings equipment has been well maintained. He has always shown extreme professionalism, courtesy, promptness and knowedge. You have a true asset in Mr. Maratea!
Guy Monzel
One O'Hare Center
As usual, Atomatic was a class act!
From usual great, reliable service to instant diagnosis to your instant visit to the perfect installation. In today's lackluster world of service, you guys are head and shoulders above the rest!
Cathy and Bob
I was blown away by Dave and his workmanship.
Dave was polite, knew exactly what he was doing and made sure the area he was working in was always cleaned up. He is an A+ tradesman and Atomatic is extremely lucky to have such a talented employee at their company.
Laverne P
I appreciate Mary and Tony so much.
Mary in Dispatch always takes time to talk with me and genuinely cares about me. And ever since Tony has been doing my maintenance, I have had no problems with my system and it has been over 10 years. I have complete confidence in Atomatic.
Sally C
I do business with Atomatic because of technicians like Jeremy.
Jeremy did a great job and is very good at what he does.
Matthew E.